Contact

Please read our Privacy Policy.

Who we are

Our website address is: https://helpwithbedbugs.com. You may contact us at info@helpwithbedbugs.com or by completing a contact form.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill in a contact form, the details you enter will be sent to the recipient email box so that they can reply to your email.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with and where your data is sent

If you request a password reset, your IP address will be included in the reset email.

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

We use Google Analytics to monitor traffic to this site. Google Analytics collects information that includes your IP address, browser type and pages visited on this site, by placing a tracking cookie in your web browser. It does not collect names, emails or any physical addresses. This data is used solely for the purposes of monitoring traffic to helpwithbedbugs.com. All data is kept for 26 months before being automatically deleted. To learn more about how Google uses information from sites or apps that use our services, please visit www.google.com/policies/privacy/partners/. If you wish to opt-out of Google Analytics at any time, you can install this opt-out extension to your web browser: tools.google.com/dlpage/gaoptout. For the Google Analytics Privacy Policy, see https://policies.google.com/privacy.

Our website is hosted by Hostinger. Hostinger automatically collects certain information from websites it hosts using its built-in analytics tool such as sessions over time, by country, by device, and visitor counts to help us analyze website traffic and improve user experience. This data may also be used for security purposes This data is gathered through Cloudflare CDN without using cookies or third-party integrations. You can learn more about how Hostinger handles data by reviewing their Privacy Policy here: https://www.hostinger.com/legal/privacy-policy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Information sent to us through our contact form is stored indefinitely.

Google Analytics trackers are automatically deleted after 26 months.

Hostinger’s built-in analytics tool provides data insights for the last 7 days. For backups, they store daily backups for the last 7 days, after which they are automatically deleted. For specific data retention details related to Hostinger’s website analytics, refer to https://www.hostinger.com/legal/privacy-policy

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Notice to California residents

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. Please visit https://helpwithbedbugs.com/do-not-sell-my-personal-data/ to learn more about your rights and submit a verifiable consumer request.